Start out by simply unplugging the power cords to your router and modem. Plug them back in. Wait a few minutes. Then try the connection again. Check the lights on the modem. They should all be on in most cases. There is usually an online light that should be solid. If not, it is likely that the trouble is on the internet providers end. Contact your internet provider for more information.

If the trouble continues, make sure that you are truly still able to talk to the router. You can do this by clicking on start, run, and type CMD. In Vista/7 type CMD in the search. Click ok or hit enter. You will be at a black command prompt with a blinking curser. Type in ipconfig and hit enter. You will get a whole bunch of data. What you are looking for is the IP address. You may have one for your local area network connection and one for your wireless network connection. Find the appropriate one and take note of it. You could write it down or leave the command prompt open. It will be something like 192.168.0.2 . Now open internet explorer or your web browser. Even though, you can not bring up public web pages yet. Simply open your web browser. Trust me this should work. Type in the first three sets of numbers exactly as you found in the command prompt(192.168.0) , followed by the number 1. So in this example we will type in 192.168.0.1 in internet explorer. If it comes up with a log on screen you are able to talk to the router. If the ip address is starting with a 169 number, then you are not communicating with the router. Check into some of the pages I have written on trouble connecting to the router.

Finally, if you have to, try starting over. Hard reset the router, you can do this by pressing and holding the reset in with a paper clip for 5 seconds. Then release and power cycle. This will erase all settings on the device. Check the initial setup document on my site at http://www.reliabletechnicians.net/routerinstall.html .